At ZenFuelGains, we strive to ensure your satisfaction with our supplements. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with US regulations.
Return and Refund Conditions:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or a full refund.
- Incorrect Orders: If you receive the wrong product, we will arrange for the correct item to be sent or provide a full refund.
- Unopened and Unused Items: Products must be returned in their original, unopened packaging and must be unused to qualify for a refund.
How to Make a Return:
- Contact Us: Please contact our customer service team at support@zenfuelgains.com with your order number and details of the issue. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack Your Items: Safely pack the items in their original packaging, including all accessories and documentation.
- Ship the Return: Ship the return package to the address provided by our customer service team. Please use a trackable shipping method and retain the shipping receipt for your records.
Non-Refundable Items:
- Opened Products: We do not accept returns of opened or used products due to health and safety regulations.
- Final Sale Items: Items marked as final sale cannot be returned or refunded.
Refund Process:
Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account.
Legal Entity:
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If you have any questions or need further assistance, please contact our customer service team. Thank you for choosing ZenFuelGains!
I hope this meets your needs! If you need any more assistance, feel free to ask.